How old do I have to be to rent equipment from U-Haul?

• You only need to be 18 years old with a valid driver's license to rent our equipment. You do not need a commercial driver's license.

My friend/relative is going to drive my U-Haul for me. Will I be responsible if he gets into an accident?

• The person who signs the U-Haul contract is fully responsible for the U-Haul equipment.

How will I know where to drop off my equipment?

• At the dispatch location, you will have agreed to a specific location to return the equipment or you will have been provided with a phone number to call upon arrival at your destination. When you call the number, you will be directed to an appropriate location. Not all U-Haul locations are set up to receive returning equipment, so your cooperation will save you time, while helping us to route the equipment to the next family who needs it.

Equipment

In the event that I have trouble with the equipment, what should I do?

• U-Haul has over 15,000 locations to help you with your move. In the event you experience problems: If you are still in the originating city, please call the dispatching location. If you are in any other location, our emergency road service hotline at 1-800-528-0355 is available seven days a week, 24 hours a day, 365 days a year.

Why can't I rent a certain piece of equipment?

• The cargo van and pickup truck are only available for local moves. An alternative for your one-way move is the 10' truck or, if you have a towing vehicle, a trailer.
  
  Some trailers and towing equipment may not be available because they cannot be towed by your chosen towing vehicle. Our open trailers are only available for local moves.
  
  Ford Explorer owners: U-Haul has chosen not to rent behind this tow vehicle based on our history of excessive costs in defending lawsuits involving Ford Explorer towing combinations. This policy is not related to safety issues. This is an unusual circumstance for U-Haul – we have built our success for over 59 years by saying "yes" to our customers, and do not like saying "no" instead. We apologize for any inconvenience this may cause and are committed to working with our customers to find alternative options to help with their move. Please contact us for assistance with alternative options.

On my move, do I need to stop at the weigh stations along the way?

• Requirements may vary from state to state and throughout Canada. Each weigh station has a sign that says what you are required to do; just obey the signs. Normally U-Haul customers moving their own household goods are not required to stop, because this is not a commercial move. However, if a truck is over a certain weight it may be required to stop regardless of what is being carried.